COVID-19 & Virtual Classes FAQ

Answers to commonly asked questions about COVID-19 and Virtual classes to all students.

1.Is the school open?

Currently we are practising social distancing in the hopes of flattening the curve of COVID-19. This means that all our staff, teachers, academic directors are accessible through email and telephone. You can email us on to get in contact with student essential support and services or contact 02 8027 8900 between 9:00 to 18:00, Monday to Friday.

2. What time is the school open?

Between 9:00 am to 6:00 pm from Monday to Friday.

3. How long will we be doing online learning?

Currently, online learning will be ongoing until such time as the government says it is safe to end lockdown and social gatherings.

4. How can I stay up to date with what’s happening at Sydney English House with COVID-19?

Please make sure we have an up-to-date email address. You can contact in order to provide your up-to-date email and mobile number. The responsibility of keeping up with school announcements are up to you, as the email and phone number that is provided on orientation day will be used as a way of contacting you. If those details are incorrect, please contact the school staff.

Also, keep an eye on social media and our school website.  We will release information as soon as we can to keep you informed and safe.

5. How can I get help if I think I might have COVID-19?

Please see the government websites for what to do:


Or call the COVID19 hotline

1800 020 080

6. What kind of computer do I need for online learning?

Any computer, laptop, iPad or iPhone/Android phone with audio and video will work! You will be emailed a ZOOM link and can access on any of these platforms.

7. What if I do not have a computer or tablet?

  1. You are welcome to come to the school and use the school computer laboratory!

If you have the financial means to do so, you can also rent laptops and computers.  Here are some suggested rental websites, but they are not endorsed by Sydney English House.  Sydney English House has not worked with these companies and it is up to you to find the best deal for you, but we are here to assist!

8. What software or computer programs do I need? Do I have to pay for them?

No! ZOOM is completely free!

9. What should I do if my internet connection isn’t working well?

If your internet connection slows down during class, try turning off your video camera so you can still see the class, but the teacher and other people in class can’t see you. This helps decrease the load on your wifi connection. For any technical issues you can speak to your teacher through the private ZOOM chat or email us on with your specific issue.

10. What does my material fee cover during Virtual Classroom?

Your material fee for this period is being used towards more interactive software and platforms that will be integrated into your teaching and learning.  We will use interactive and interesting sites, resources and learning platforms to help you learn and absorb the class content. Teachers will also be sending you personalised content as well as academic resources from your Textbooks.

11. Can I still come to the campus to hang out with my friends?

No. As social gatherings are banned, you cannot come to campus for social reasons.

12. Who do I speak to if I am worries of anxious?

Student services can provide you with welfare assistance for welfare support. If you are feeling down during COVID-19 and need to speak to someone, email us on and we can recommend the best help for you and recommend counseling and GP services. We are a family, and we have to take care of each other!

13. Will you be taking attendance for online learning?

Definitely!  You must maintain 80% attendance at all times.  It is a requirement of your student visa that you go to class and Sydney English House will be checking your attendance.  You are also required to continue with academic progress.  If you do not progress with your academics in this time of Virtual classes, you can and will be reported to immigration.  This is a condition of your student visa.

14. What If we need to print and get help with my VISA or enrolment?

You can contact the friendly staff at Sydney English House on or call 02 8027 8900. You can also go on campus at L3, 1 Bay street, Broadway 2017 and access the computers and well as the printers!

15. What if I want to return to my home country and leave Australia?

Please contact the school if you are trying to return to your home country to make arrangements for suspension or cancellation of course.

16. Will we still have tests and assignment?

Yes! We will be testing you weekly and we will be conducting mid-course and end of course test. These marks will go towards your final results on your certificate.

17. How do I get help with my school work?

The teachers and trainers will be online continually to support and help you.  If you feel your teacher or trainer is not helping you as required, please be sure to send an email to and tell us what you would like.  We are here to help and support your learning.

18. What if I do not like online learning?

Let us know!  We will try to improve and adjust the Virtual Classroom to meet our student needs.  Please email us at with your suggestions and comments.

19. What if I cannot pay my tuition?

It’s the student’s responsibility to remain satisfactory financial status at all times. We understand it is a difficult time for some of our students and we’ll support you where we can. Please consult our friendly finance staff for any extraordinary arrangements. These will be assessed on a case-by-case basis. Please provide any supporting documentation that may assist your case. Please send a message to and ask for financial consideration.

20. Why is my school closed and others are not?

COVID-19 is a serious problem and the Directors of Sydney English House take your health very seriously.  Therefore, we have decided that it is not advisable for students to interact daily in large groups.

21. I am a new student! How do I register and do my orientation?

You should receive an email about how to complete your online orientation and will do a placement test. Please complete the test to the best of your ability in order to be placed accurately in the right level!

If you have not received an email, it might be because we do not have an accurate email address.  Please write to us at, tell our staff your full name, email address and your start date so they can make sure you get your orientation information!

22. What if I am a new student and I am starting classes soon?

We will send a copy of e-orientation package with clear guidance for the enrolment process to you and your education agent.  Please make sure the school has a good email address for you.  If you are not sure, please contact the school at

23. Can I defer my studies?

Following the advice from Australian Government authorities, we will deliver online study for all our enrolled students at this stage so there is minimal need for deferments. The standard deferment policy stated in the student handbook applies for a deferment request. We’ll keep you notified for in case of any possible changes.

24. What do I do if my course finishes?

To apply for your certificate or re-enrol, please contact the school at  After that, it will follow the usual procedure.  We can post certificates to those students who prefer not to pick up in-person with student to incur postage costs.

How can we help you?

Prefer talking to our student consultant? Drop us a line and we will get in touch shortly.

Download Course Guide

SEH-courseguide-mockClick here to download the PDF booklet.

Sydney English House is closed temporarily due to COVID19. We apologise for any inconvenience. Please contact for any matters pertaining to Sydney English House.